Returns & Exchanges
Our Returns Policy
We’re sorry you’re not happy with your purchase.
We are happy to offer exchanges on clothing items if you need a different size or the item is faulty.
Unfortunately we do not offer refunds on any items. We also do not offer exchanges for change of mind or for beer purchases.
Our exchange process is straightforward, if an item is the wrong size or faulty please send an email to firstname.lastname@example.org before returning it. Please quote your name and order number.
Then post it back to us at:
Old Blue Last Beer - VICE, 2-6 New North Place, EC2A 4JA, London, UK
Return postage is at your expense. We’ll email you when the order arrives with us and we try to process returns as quickly as possible.
All returned items should be in a re-saleable state, in original packaging, with all tags still attached, unwashed and unused.
PLEASE NOTE. Any item that has any odour of perfume/deodorant/washing detergent will not be accepted and the item will be sent back to you.
If the product is being returned due to a manufacturer's fault, we will contact them if we see fit as soon as we have received the returned item. This can obviously take a little time, so we ask you to bear with us in advance.
We must receive all returns within 30 days of placing your order.
You are responsible for the cost of returning an item to us unless the item purchased is faulty. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged to avoid any dispute. If they are being returned for an exchange the replacement item will be sent free of charge.
For international returns, please mark returned packages ‘Returned Items‘. We will not pay import charges and taxes if this is not written on the package and customs form and your return will also take longer to process.
If you think your order may be lost
Occasionally, products can go missing in the post but don’t worry, all of our shipments are fully insured & we can make a claim on your behalf if this should occur. Our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant postal service or shipping company in their terms. This is generally 14 - 30 days.